Return Policy

Last Updated: 12/13/2022

1. OVERVIEW

a. Rails Express Couriers is committed to ensuring customer satisfaction. This Return Policy outlines the procedures and guidelines for returning shipments sent through our courier services.

2. ELIGIBILITY FOR RETURN

a. To be eligible for a return, the shipment must meet the following criteria:

• The shipment must be within the specified return period (typically [number] days from the delivery date).
• The sender must initiate the return request through the Rails Express Couriers online portal.

3. RETURN PROCESS

a. Initiate Return Request:

• Log in to your Rails Express Couriers account and navigate to the "Returns" section.
• Select the shipment you wish to return and follow the prompts to initiate the return.

b. Return Authorization:

• After receiving the return request, Rails Express Couriers will review the request and provide a return authorization if the shipment meets the eligibility criteria.

c. Packaging:

• Pack the items securely following our packaging guidelines.

d. Labeling:

• Print and attach the provided return label to the package.

e. Drop-off or Pickup:

• Drop off the package at the designated Rails Express Couriers drop-off location or schedule a pickup.

4. REFUND PROCESS

a. Inspection:

• Upon receiving the returned shipment, Rails Express Couriers will inspect the items to ensure they meet the return eligibility criteria.

b. Refund:

• If the return is approved, a refund will be processed using the original payment method.

5. RETURN SHIPPING COSTS

a. Return shipping costs are the responsibility of the sender unless the return is due to an error on the part of Rails Express Couriers.

6. DAMAGED OR LOST SHIPMENTS

a. Damaged Shipments:

• If the shipment arrives damaged, document the damage with photos and contact Rails Express Couriers immediately. We will initiate an investigation and provide further instructions.

b. Lost Shipments:

• If a shipment is lost in transit, contact Rails Express Couriers to initiate a search and resolution process.

7. EXCEPTIONS

a. Certain items may be non-returnable due to safety or regulatory reasons. These will be clearly communicated at the time of shipment.

8. CUSTOMER SUPPORT

a. For any questions or concerns regarding returns, contact our customer support team at info@xpressrailsdelivery.com.

9. CHANGES TO THE RETURN POLICY

a. Rails Express Couriers reserves the right to update or modify this Return Policy at any time. Any changes will be communicated through our website or other appropriate channels.