Code of Conduct

Last Updated: 01/13/2023

1. INTRODUCTION

a. Rails Express Couriers is committed to maintaining a high standard of professionalism and ethical conduct in all aspects of its operations.

2. COMPLIANCE WITH LAWS AND REGULATIONS

a. All employees must comply with local, national, and international laws and regulations governing the shipping and courier industry.

3. CUSTOMER SERVICE

a. Provide exceptional customer service with a focus on prompt, reliable, and courteous interactions.

b. Address customer inquiries and concerns promptly and professionally.

4. INTEGRITY AND HONESTY

a. Conduct all business activities with integrity, honesty, and transparency.

b. Avoid conflicts of interest and disclose any potential conflicts promptly.

5. CONFIDENTIALITY

a. Safeguard customer information and treat all business-related information as confidential.

b. Do not disclose proprietary or sensitive information to unauthorized individuals.

6. HEALTH AND SAFETY

a. Prioritize the health and safety of employees, customers, and the general public.

b. Follow safety protocols and guidelines to prevent accidents and injuries.

7. ENVIRONMENTAL RESPONSIBILITY

a. Strive to minimize the environmental impact of our operations through responsible practices.

b. Comply with environmental regulations and actively seek ways to reduce our carbon footprint.

8. PROFESSIONALISM IN THE WORKPLACE

a. Foster a respectful and inclusive workplace where diversity is valued and everyone is treated with dignity.

b. Avoid discriminatory practices and promote equal opportunities for all employees.

9. USE OF COMPANY RESOURCES

a. Use company resources responsibly and efficiently.

b. Report any misuse or theft of company property promptly.

10. ANTI-CORRUPTION AND BRIBERY

a. Prohibit involvement in any form of bribery or corruption.

b. Do not offer, promise, or give anything of value to influence business decisions.

11. SOCIAL RESPONSIBILITY

a. Contribute positively to the communities in which we operate.

b. Support charitable initiatives and engage in corporate social responsibility activities.

12. REPORTING VIOLATIONS

a. Report any violations of this Code of Conduct promptly through the designated reporting channels.

b. Ensure protection from retaliation for individuals reporting in good faith.

13. DISCIPLINARY ACTION

a. Violations of this Code of Conduct may result in disciplinary action, up to and including termination of employment.

14. REVIEW AND UPDATES

a. Periodically review and update this Code of Conduct to ensure relevance and effectiveness.